Digital Marketing, Operations Leader and Client Manager with solid professional experience built throughout over 14 years working with global digital, 360 marketing strategy and demand generation campaigns.
Expert on global marketing operations, client support, project management leadership, communication strategy, user oriented projects, localization, online advertising operations, social media, multi task team leadership.
Digital Marketing, Global Marketing Strategy, Online Operations, Demand Generation, B2B, Entrepreneurship, Business Development, Client Relationship Management, Project Management, SCRUM, Online Collaboration, User Experience, Production Management, Localization, Podcast, Digital Marketing, Global Operations, Corporate Blogging, LATAM, APAC, BRICS, Emerging Markets, Social Media, Content Strategy, Advertising Operations, Social Media.
Responsible for developing internal communication plans, client relationship management structure, resource management and project execution process flow. Develop and improve relationship within other companies of the McCann Worldgroup in order to increase and develop new business and client support in 360 marketing environment. Responsible for building a strong production offshore operation in Argentina in order to increase productivity and decrease costs per production. Implement operation method by building production performance indicators and a project management framework built in order to meet the company expectations by increasing revenue, project quality and responsiveness. Responsible for building new business and client relationship management leadership for MRM´s client and prospects.
http://vamo.ai
PMO Leader and evangelist of online operations standards at Nextel, improving work flow and internal deployment processes. Strong client relationship management acting inside client´s office to provide the best experience in the project roll-out implementation and promotion. Facilitating and coordinating communication between multi disciplinary areas and executive levels inside Nextel (a company of the Nii Holding). Building and developing process flows and methods to improve deliverables quality, communication plan and team integration.
Interactive Marketing evangelist responsible for promoting and building strong relationship with developers, systems engineers and marketing teams throughout online channels across Emerging Markets countries. Strategic planning, content management and deployment lead of Cisco Innovators Campaigns in Latin America, Middle East, Africa and Eastern Europe in order to build a stronger relationship between Cisco, its partners and specially its clients across the SMB sphere. Deployment and Coordination of Social Media Marketing initiatives for Cisco Networkers event in Brazil, Mexico, Argentina, Poland, Serbia and Saudi Arabia with a reached target of 25% of conversions coming only from those Social Media activities. Facilitating settings of technical, functional and business requirements for executing and deployment of Demand Generation and Brand awareness campaigns over Emerging and European markets. Guru of Web Content Strategy Team. Responsible for creating, deploying and refresh of team members capabilities by motivating and stimulating new activities and conversations between the team members locally and abroad. Responsible for improving team´s operations performance by implementing new processes and methods; resulting in 60% shorter time frame for online campaign deployment with better end-to-end client experience and getting a more accurate results. Team Management and improvement locally and abroad to provide a state of the art service to internal clients and business partners.
Main Projects and Programs: - Innovators Program: project management, execution and QA of ongoing lead generation and awareness program for SMB companies in EMEA and LATAM. (Conversion rate of 25%, opted-in and registered for the events) - CIN TechwiseTV in Saudi, Nigeria, South Africa and Gulf with conversion rate of 87% of registrations coming from DBM, 3% from social media, 7% from banner ads and organic traffic. - Cisco on Tuesday Webcast program in Middle East and Brazil.
Creation and management of an online knowledge base as a collaborative live documentation library in a Wiki format for improving team collaboration and experience exchange. Development of email marketing standards, best practices guidelines and documentations for Emerging Markets online Database Marketing demand generation. Project management and production interactive marketing demand generation campaign. Development of templates and campaigns that can be scalable for global usage following guidelines, standards and localization standards to achieve better results independently of country or regional aspects. Usability and Web 2.0 evangelist encouraging and engaging marketing teams in LATAM, EMEA and Americas to develop global inbound online marketing campaigns. Vendor and internal clients relationship management for emerging markets countries, being about 60 Marketing Manager (Internal Clients) and 30 advertising agencies. Setup of standards, best practices and Web Content Specialists role consolidation on emerging markets.of new products and solutions.
Project Manager of interact Marketing projects within different clients and companies such as: Cyrela (biggest construction company in São Paulo with a online revenue of 150 million dollars a year), Microsoft, Volks Wagen, Vivo (second biggest mobile company in Brazil), Boticario (Cosmetics Company), Siemens Latin America, Dix Amico (health insurance Company), Schering Plough and Nova America (Food Company). Responsible for scope, strategic planning, controlling and quality assurance of online Projects and new online products for Cyrela, including website reformulation, development of new sites for partners/channels, client relationship web site, branding repositioning strategy and management of database marketing campaigns. Projects monitoring, controlling and risk managing 120 professionals from different specialties from art/creative direction, development, animators and computer programming.
Cisco Web 2.0 Global Summit 2009 Speaker - Emerging Markets Theater
Top of Marketing 2006 with Cyrela achieving the prize of better marketing strategy involving online and offline media.
Info Exame 2006 with Cyrela achieving the prize of the top 50 biggest e-commerce companies in Brazil.
FAAP Technology Summit 2005 Speaker with importance of the Interactive Marketing and Online Collaboration for improving revenue.
FILE (International Electronic Language Festival) Speaker on Creativity and Creative processes to conceived the Tropical Show, a work about the most controversial cultural movement in Brazilian history called Tropicalia.
Marketing Strategies, Project Management, Web Semantics, Web 2.0, Human Interaction, Branding, Graphic Design, Graphic Arts, Street Art, Corporate Identity Work, Music, Fine Arts, Management training, Administration
PMI Sao Paulo, AIGA, Mashable, TED